1. Who We Are & Contact Information
This website and online store (the “Site”) is operated by E Loganathan & R.R Loganathan T/A All Appliances Service & Sales (ABN: 79 366 414 836), also known as “All Appliances”.
If you have any questions, concerns or complaints about your privacy or how we handle your personal information, please contact us at:
Email: info@allappliances.com.au
2. Scope & Our Commitment to Privacy
We are committed to protecting the privacy of individuals who visit and use our Site and purchase from us. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to personal information collected via our Site (www.allappliances.com.au) and related offline processes (for example, when you contact us by phone or email in relation to our products and services).
3. What Personal Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, postal and delivery address, phone number.
- Account and order details: username and password (if you create an account), order history, purchase details, delivery preferences.
- Payment and billing details: information required to process your payment, such as partial card details, payment method and transaction information. Full card details are processed by our secure third-party payment providers and are not typically stored by us.
- Technical and device information: IP address, device type, browser type, pages viewed, time spent on the Site, referring website and other analytical data obtained via cookies and similar technologies.
- Communications and customer service records: information you provide when you contact us (for example, via email, web forms, phone or social media), including support inquiries, repair bookings, feedback and complaints.
- Warranty and service information: product serial numbers, warranty details, repair history and related information where you engage us for service or repair.
- Other information you choose to provide: for example, product reviews, survey responses or participation in promotions.
- We will only collect “sensitive information” (as defined in the Privacy Act) where it is reasonably necessary for our functions or activities and with your consent or as otherwise permitted by law.
4. How We Collect Personal Information
We collect personal information in a number of ways, including:
- Directly from you when you:
- place an order on the Site;
- create or update an account with us;
- subscribe to our mailing list or marketing communications;
- book a repair or warranty service;
- contact us for support, feedback or general enquiries; or
- participate in a promotion, survey or competition.
- Automatically as you use the Site, through cookies, pixels, log files and similar technologies that collect technical and usage information.
- From third parties where permitted by law, such as:
- payment processors or financial institutions;
- delivery and logistics providers;
- service and warranty partners or manufacturers in relation to product repairs;
- analytics, advertising or marketing service providers.
5. Why We Collect, Use and Disclose Personal Information
We collect, hold, use and disclose your personal information for purposes that include:
- Order processing and fulfilment: to process payments, arrange shipping, deliver products, manage returns and handle warranty claims and repairs.
- Customer accounts and support: to create and manage your account, verify your identity, respond to enquiries, provide after-sales support and communicate with you about your orders and repairs.
- Improving our products and services: to operate, maintain and improve the Site, our product offering, and customer experience, including through analytics and feedback.
- Marketing and promotions: to send you information about products, services, promotions and offers that may be of interest to you, in accordance with applicable marketing laws. You can opt out of marketing communications at any time (see Section 8).
- Security and fraud prevention: to detect, investigate and prevent fraud, unauthorised access or other malicious activity.
- Legal and regulatory compliance: to comply with our legal obligations, resolve disputes and enforce our agreements.
- Where practicable, we will de-identify or aggregate information so you are not personally identifiable when we analyse usage trends and improve our services.
6. Disclosure of Personal Information to Third Parties
We may share your personal information with third parties where reasonably necessary for the purposes outlined above or where you have otherwise consented, including:
- Payment processors and financial institutions that process your transactions.
- Delivery, logistics and courier companies to deliver your orders or collect items for repair.
- IT, hosting and cloud service providers that support our Site, systems and data storage.
- Marketing, analytics and customer engagement providers that help us send communications, run campaigns, surveys and analyse Site usage.
- Manufacturers, suppliers and warranty partners involved in servicing or repairing your products, where necessary to process a warranty or service request.
- Professional advisers such as accountants, lawyers and auditors, where required.
- Regulators, law enforcement or government authorities where disclosure is required or authorised by law.
- We do not sell or rent your personal information to unrelated third parties for their independent marketing purposes.
7. Overseas Disclosure
Some of our service providers (for example, cloud hosting, email marketing or analytics providers) may be located outside Australia or may store personal information on servers located overseas.
Where we disclose your personal information overseas, we will take reasonable steps to ensure that the recipient handles your information in a manner consistent with the Australian Privacy Principles, or otherwise in accordance with applicable privacy laws.
8. Your Rights: Access, Correction & Marketing Preferences
You have the right to:
- Access the personal information we hold about you, subject to certain exceptions.
- Request correction of your personal information if it is inaccurate, incomplete, or out of date.
- Opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us using the details in Section 1.
- To exercise these rights, please contact us at info@allappliances.com.au We may need to verify your identity before actioning certain requests.
9. Cookies & Analytics
We use cookies and similar technologies on the Site to improve your experience, support essential functionality and analyse performance. Cookies are small data files stored on your device that may contain an identifier and other information.
We use cookies and analytics to:
- remember your preferences and items in your shopping cart;
- keep you signed in to your account (where applicable);
- understand how visitors use our Site and improve its design and content;
- support security features and detect fraudulent activity;
- serve or measure the effectiveness of advertising and promotions (where used).
- You can control cookies through your browser settings, including blocking or deleting them. However, if you disable cookies, some features of the Site may not function properly.
10. How We Protect & Store Personal Information
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:
- using secure servers, firewalls and encryption for data in transit where appropriate;
- restricting access to personal information to staff and service providers on a need-to-know basis;
- maintaining internal policies and training regarding data handling and security.
- We retain personal information for as long as reasonably necessary for the purposes set out in this Privacy Policy, or as required by law (for example, for tax or warranty record-keeping). When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
11. Third-Party Links
Our Site may contain links to third-party websites, plug-ins or services (for example, payment gateways or social media platforms). We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information to them.
12. Children & Minors
Our Site and services are intended for use by adults. We do not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent. If you believe a child has provided us with personal information without consent, please contact us and we will take appropriate steps to delete such information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons. The updated Privacy Policy will be posted on this page with an updated “Last updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information. Where required by law, we will seek your consent to any significant changes.
14. Questions, Concerns or Complaints
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
Email: info@allappliances.com.au
We will investigate your query or complaint and respond to you within a reasonable timeframe. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) for further information about your rights or to lodge a complaint.
